Complaints Policy

COMPLAINTS POLICY
We always endeavour to provide the best service and products for our customers. However, on rare
occasions, we recognise that there may be times where our customers
may not be completely
satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints
procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works
, please inspect the work to ensure everything
has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as
soon as you can in order that we can rectify any problems
as soon as possible. Either call us on
........................., or write to us at........................................................................................................................,
or email us at ................................................................................................................................................and
we aim to respond within x days of receiving your complaint and where possible,
will provide you
with a date to remedy any issues raised.
Where we are unable to resolve your complaint using our own complaints procedure, as a Which?
Trusted trader we use
Dispute Resolution Ombudsma
n
for dispute resol
ution. In the unlikely event
that we can
not remedy your complaint to your satisfaction
you may wish to refer your complaint to
them. If you wish to do so please contact Which? Trusted traders in the first instance on
0333 241
COMPLAINTS POLICY
We always endeavour to provide the best service and products for our customers. However, on rare
occasions, we recognise that there may be times where our customers
may not be completely
satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints
procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works
, please inspect the work to ensure everything
has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as
soon as you can in order that we can rectify any problems
as soon as possible. Either call us on
........................., or write to us at........................................................................................................................,
or email us at ................................................................................................................................................and
we aim to respond within x days of receiving your complaint and where possible,
will provide you
with a date to remedy any issues raised.
Where we are unable to resolve your complaint using our own complaints procedure, as a Which?
Trusted trader we use
Dispute Resolution Ombudsma
n
for dispute resol
ution. In the unlikely event
that we can
not remedy your complaint to your satisfaction
you may wish to refer your complaint to
them. If you wish to do so please contact Which? Trusted traders in the first instance on
0333 241
ss320
320

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

 

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

 

Either call us on 07513 060140, or write to us at 3 Wasdale Close, Owlsmoor, Sandhurst, Berkshire, GU47 0YQ, or email us at sam@kgelectrics.com,and we aim to respond within 14 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

 

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209.

Any questions?

K G Electrics
3 Wasdale Close
Owlsmoor, Sandhurst

GU47 0YQ

 

Tel:      07513 060140

E-mail: info@kgelectrics.com

               sam@kgelectrics.com

            

 

Emergency contact number

Outside office hours, please dial: +44 7513 060140

 

Our opening times 24hrs

News

Advice about business installations

Receive information from our staff concerning the planning and implementation of all electrical installations and maintenance.

New online access

Find out more about us and our services on our new website.

Print Print | Sitemap
© K G Electrics, Kim Grant Trading As K G Electrics